Tough Mudder is a well known organization that hosts obstacle course races and endurance events. Their events challenge participants both physically and mentally while fostering teamwork and camaraderie.
Tough Mudder faced a difficult situation when their previous merchandise provider unexpectedly went out of business. They needed a new partner to quickly take over several critical aspects of their operations, including managing existing inventory, launching a new site, handling customer service for unfulfilled orders, setting up print on demand for special edition products, and producing bulk merchandise for race day events.
We stepped in to provide a seamless solution for Tough Mudder. Our team took in the existing inventory, which arrived in disarray, and organized it efficiently. We launched a new eCommerce site in record time to minimize disruptions to their business. We also handled customer service for customers affected by the previous partner, ensuring their needs were met and their concerns addressed.
Additionally, we set up print on demand for special edition products, allowing Tough Mudder to offer unique items without the need for large upfront inventory investments. We managed bulk production for race day merchandise, ensuring participants had access to quality, branded items during events.
Our collaboration with Tough Mudder resulted in a smooth transition to a new provider and improved customer experience and satisfaction. We successfully implemented print on demand for special edition products and managed bulk production for race day merchandise, contributing to the overall efficiency and operational stability of Tough Mudder’s events. With our support, Tough Mudder was able to continue offering high-quality merchandise to their participants and fans without missing a beat.
Custom eCommerce Solutions for Food and Bev.
What we did:
• eCommerce Sales and Distribution Programs
• Apparel Revenue Generation Programs
• Product-based Marketing and Customer Engagement Programs
• eCommerce Site Modifications
• Implementation of Wholesale All in One App
• Set up Multiple Warehouse Locations and Shipping Profiles
• Merchandise Production
Comprehensive Apparel and Fulfillment Solutions for Food and Bev
What we did:
• Apparel and Accessory Collections
• Uniform and Workwear Programs
• eCommerce and Fulfillment Capabilities
• Custom Online Ordering Portal
• Budget Allocation System
• Custom Reporting Infrastructure