FAQ
Here are some answers to frequently asked questions you may have. If you have a question we haven't covered, please let us know.
Merchandise & Custom Packaging
Can you provide us with samples of eco-conscious or higher-end merchandise, or sample packs?
Absolutely! We offer a wide range of samples, including eco-conscious and higher-end merchandise options, as well as custom packaging solutions. Whether you're looking for sustainable materials or premium items, we've got you covered.
Yes, we can provide blank or pre-production sample packs with your approved design to mimic the finished product. Contact us to discuss your specific needs, and we’ll be happy to provide the perfect samples to help you choose the best SWAG for your brand.
Do you have different ink options and alternatives to plastisol?
Yes, we do! We have water-based inks that work with any screen print on any apparel item. However, it's important to have designs that lend themselves to this type of ink. We can help you with that.
Get in touch with us to discuss eco-friendly options, including water based, silicone inks, and non-PVC plastisol inks.
How does packaging customization work?
We can work with you to develop custom packaging solutions. We offer standard options for apparel, such as biodegradable poly-mailers made from recycled materials, and we can do the same for boxes. The packaging can be either blank or feature your logo. Let us know your requirements, and we’ll help create the perfect packaging for your products.
Product Sourcing & Brands
Can you send us links to products you source, brands you use, etc.?
Sure! Explore our extensive catalog to see thousands of available products. But that’s not all—we also have access to brands not listed in the catalog. We pride ourselves on our exceptional service and work closely with you to review your desired items and find the perfect options to meet your needs.
For apparel, we frequently work with brands like Royal Apparel, LA Apparel, Bella + Canvas, Cotopaxi, and many more. We have no limitations and can reach out to and collaborate with any brand in the industry to source the products you want.
Do you have minimum order requirements?
Yes, we do have minimum order requirements that vary by product. Typically, order minimums are determined by the item and method of decoration, as well as by the manufacturers. We strive to have options for low order minimums and can even implement print-on-demand solutions, if appropriate.
Production
If we pre-order inventory, do you advise on how much stock to order per design? (Sizes, etc.)
Yes, TVP can assist with merchandising and production strategy, as well as determining the appropriate quantities per product and design. We’ll help you optimize your inventory based on your specific needs and sales projections.
Fulfillment & Storage
What Type of Storage and Fulfillment do you Offer?
We offer a wide array of storage and fulfillment solutions, depending on your exact needs. Our offer comprises ongoing storage and fulfillment for eCommerce and employee stores as well as campaign oriented fulfillment for one-time or several times per year projects. The TVP NYC storage solutions are flexible and can be tailored to meet your needs. Please contact us with any and all needs and our team will be happy to assist.
What software do you use for inventory management and order fulfillment?
We use our proprietary software for inventory management and order fulfillment. This advanced system allows us to efficiently track inventory levels, manage orders, and ensure timely and accurate fulfillment. Our software is designed to streamline operations and provide you with real-time insights into your inventory and order status.
How Does Storate Pricing Work?
We offer flexible storage solutions to meet your needs, whether you require shelf space or pallet bays. For detailed pricing and to determine the best storage option for your inventory, talk to us.
Does TVP also handle returns?
Yes, TVP handles returns and restocks items when applicable. Additionally, we offer comprehensive customer service options. Our customer service team works closely with our operations and warehouse teams to address all customer inquiries and needs efficiently.
Customer Support
What does customer support look like?
Our reliable support system is designed to be an integral part of your business operations, tailored to meet your specific needs. Our commitment to customer support excellence can be a game-changer for your business.
Our customer support team is dedicated to providing exceptional service and ensuring a seamless experience for your customers. We handle customer communication with a personal touch, understanding the nuances and complexities involved in managing customer experiences.
Our goal is to build a lasting relationship with your customers, fostering loyalty and satisfaction through exceptional support. Let us handle the complexities of customer interactions so you can focus on growing your business.
Online Store
How can we help build, guide, and/or manage your online store?
At TVP, we are Shopify Experts, and we offer flexible management options to suit your needs.
If we help build your store, we can integrate it seamlessly with your website for easy access. Our typical arrangement involves us managing the store as part of our ongoing relationship, while you maintain access as the store owner. However, if you prefer to handle the store management yourself, we can provide support to ensure you have all the tools and knowledge you need.
Whether you need us to manage your Shopify store or just require occasional support, we are here to help.