We got this text from a client the other day and honestly, it made our week:
“I don’t think I said this loud enough. What you guys did for us yesterday and the house call was awesome. Sure, Lori lives in Westport, it is still a pain in the ass and I can’t tell you how much I appreciate it, I appreciate you, her, your entire team. You and your partner have clearly created a problem solving, with a smile culture and that is rare and incredibly valuable. So thank you again.”
Cue the collective awwws (and maybe one or two humble brags in the group chat).
Because at TVP NYC, we don’t just do white glove service. We actually live it.
What “White Glove” Really Means (Spoiler: It’s Not Just About Fancy Gloves)
“White glove” service sounds like something out of Downton Abbey, but for us, it’s way more punk rock. It’s about going the extra mile without rolling our eyes, solving problems before they become problems, and making sure every client feels like we’re their favorite sidekicks.
Here’s what it means to us:
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Yes, We’ll Drive to Westport.
Even if it’s raining. Even if the GPS thinks we’ve entered another dimension. Because when a client needs us, we show up. Quite literally. -
No Eye-Rolls Allowed.
We solve problems with a smile. Not the fake customer service kind, but the real “we actually care” kind. -
The Details Are the Deal.
From cable knits to color palettes, from installs to “can you just make it work?” moments. We sweat the small stuff so you don’t have to. -
No Drama, Just Solutions.
We’re in the business of calm competence. You won’t see us panicking, but you might catch us making jokes while saving the day. -
We Actually Like Our Clients.
Wild concept, right? But we really do. The relationships we build are the reason we get texts like the one above.
The Real Flex: Problem Solving With a Smile
Anyone can deliver a product or service. But to do it with joy, grace, and maybe a little sass, that’s where the magic happens.
“Problem solving with a smile” isn’t just a cute slogan for us. It’s a culture. It’s the late-night brainstorms, the extra-long install days, the coffee runs that turn into therapy sessions. It’s showing up for people because we actually care about the outcome.
And yeah, it’s rare. That’s why we protect it like it’s the last good parking spot in SoHo.
So Here’s to the Clients Who Get It
To the ones who notice the extra effort.
Who send texts like this one.
Who make the chaos worth it.
We see you. We appreciate you.
And we’ll always show up, white gloves optional, smiles mandatory.
